August 21st

As human beings we are challenged every day. Sometimes really bad things happen. Perhaps you’ve been fired or abused or treated unfairly or injured severely. You can place blame or whine, seek revenge or play the victim – or you can be resilient, problem solve, see the upside of change and bounce back stronger than before. Is this merely a Pollyanna-style philosophy? Maybe, if you are pretending that there is no injustice or pain. But while some jump into a victim role and want others to suffer right along with them, those who think win-win and make the best of their situations end up better off.

Resiliency – it’s a concept that has permeated our culture during the last several years as change has buffeted our workers, families and organizations. No one has had a stronger role in communicating the dynamics and value of resiliency than the late Dr. Al Siebert, author of, The Survivor Personality and The Resiliency Advantage.

Al’s definition of Resiliency is the ability to:

• Cope well with high levels of ongoing, disruptive change
• Sustain good health and energy under constant pressure
• Bounce back easily from setbacks
• Overcome adversities
• Work in new ways
• Without doing dysfunctional things.

Since my old friend, Al, passed away in 2010, I have served on the Board of the Resiliency Center, which he founded, have trained a range of small and very large groups in Washington, Oregon, Canada and Botswana, and have certified resiliency trainers as far away as Germany and Japan. But the Center’s most exciting endeavor will be a conference held Monday-Wednesday, July 22-24 at Reed College as part of the internationally renowned Summer Institute on Intercultural Communication.

The conference is entitled: “The Power of Resilience: Navigating Diverse Cultures in Times of Change,” and is open to the first 40 who register. At a very low fee, the conference will feature both Oregon and international resiliency consultants who are expert at involving participants.

The first day will explore the five levels of Resiliency, leading people through the stages of transition with personal and organizational examples of best practices and the triumph of the human spirit. We will explore organizational rewsiliency and how to promote these vital concepts at all levels of your organization.

The second day will examine cultural differences such as how people deal with overwhelming circumstances such as the European financial crisis, the struggles of Native Americans and veterans returning from war, and the recent earthquakes, tsunami and nuclear plan disaster in Japan.

The third day will address challenges of job loss and career transitions, stress in organizations and self-care in a society where obesity, drug and alcohol abuse and high pressure life styles are undermining health and confidence in the future.

For more information, click here.

Hope to see you there,

Glen

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Probably the most bizarre job interview she has ever had.

(Apparently, the picture above really was from a job interview. Wow.)

How did you find your job? Job searching can be crazy, but it’s really interesting to hear how people found the job that they have. I’m here at Cascade because of a Facebook “status” post, and I’ve been here over four years. Talk about the power of social media!

So, today’s question is…how did you find your job? Tell the story, please!

Michelle

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Hey you ignoring me!!!

We are hard wired to focus on threats, things that might put us in danger and things that are wrong.  Unfortunately, that wiring does us a disservice is some situations because it pulls away our focus from what’s right.  Research shows that when we focus and build on what’s right we experience more success and happiness.

When it comes to employee engagement, our instincts tell us to  figure out why are some of our employees are  so disengaged.  Rather, a better question to ask is what is going right with our engaged employees and how can that be replicated in other areas of the organization?  Why?  Here are a few of the characteristics of engaged employees:

  • Consistently high performing
  • Have high organizational citizenship (acting for the benefit of the organization)
  • Can handle higher workloads with less likelihood of burnout
  • More efficient and productive
  • More innovative and creative
  • Have a high connection with the mission
  • Work with more passion

Important characteristics for employees to have?  I’d say so. Accordingly, organizations need to figure out how to keep engaged employees engaged in order to retain them as well as increase the engagement of other employees.  If we were to follow our instincts and focus on what’s wrong (our disengaged employees) it likely would be at the expense of our engaged employees – the ones we need to pay attention to the most.

Unfortunately, a common mistake that organizations make in addressing employee engagement is ignoring engaged employees because they’re already such high performers.  We assume their needs are being met so we don’t need to invest as much time in them as we invest in our “problems.”  In fact, the opposite is true.  Ignore your engaged employees and they will leave eventually.  Focus on your engaged employees and they will stay and help build an environment where it is easier for others to become engaged as well.  Why does that matter?  The more engaged employees, the better overall profitability of your organization, higher customer satisfaction, greater efficiency and productivity, and lower employee turnover to name a few good reasons.

To learn more about how to build employee engagement in your organization, contact us and let our experts help you.

 

Jenna Reed

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My Office View

What do you see from your desk? Trees? A parking lot? The grey walls of a cubicle and some pictures of your favorite people placed around you?

You probably see more than you think about on a daily basis. You know what is going on in the halls around you, all about the nuances of your job, who is interesting and who is irritating at meetings. But, have you ever thought about what everyone else around you sees at their desk?

Yesterday afternoon at Cascade we observed Administrative Professional’s Day, and gave three crucial people in our office the afternoon off to go and have some fun. That meant the rest of us were left attempting all the things that we never generally try on a daily basis, and we answered the phone in shifts at the front desk. I volunteered, nervously, but crossed my fingers that no one would call because that phone has a lot more buttons than mine. Luckily the phone didn’t ring that much, but I was struck by the fact at how much different it was to sit at someone else’s desk. It’s a desk that is just twenty feet away from mine and yet has a completely unfamiliar view. The views of the outside, of the work that needs to be done, and also of the other people in the office are all completely different than mine. I came away with a whole new appreciation for the job that is done at the desk that I borrowed for an hour. And for the person who does it. (Shoutout to Amber!)

Are you willing to see from another person’s perspective in your office? When was the last time you thought about switching desks with someone else to see their “view?” Tina Roth Eisenberg, who writes the fabulous blog SwissMiss, decided that 2013 would be the year of switching desks and working at other companies just to get a valuable new perspective. You can read her first story here.

The workplace is a tough place to get to know what people are really going through. We don’t show all of ourselves and it is an ongoing debate about if that is healthy in the office workplace or not. For now, in most places you don’t really get to know that the person who turns down every chance to donate to the office fundraiser campaign has staggering medical bills they are paying little by little. Or that the childless woman who puts on a brave face and gives a gift at every baby shower is truly happy that other people are so blessed but cries on the way home. Or that the guy who leaves early has a Dad in a nursing home that he faithfully visits every day, but his Dad never remembers his name.

Slow down and take an hour. Sit at another desk, or if you don’t have time you could take five minutes and stop by a desk and ask some questions about someone else’s job perspective. A great question to start with is, “Hi, how are you doing?” and then just listen. A possible question to ask next is, “I’ve been meaning to ask you, when I send this (report/weekly email/information) to you, is there anything I could do differently that would make your job easier?”

Are there other questions that I missed, or ones that might be better? I’d love to hear your perspective, I really would.

Because I’m trying to change my view.

Michelle

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